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We're Here to Help
Every Step of the Way
Whether you have a question about a shipment, need a custom freight quote, or want to talk to our team — we're ready. Reach us by phone, email, live chat, or fill in the form below.
Live Chat
Chat with Support
Available 24/7 via customer portal
Head Office
New York, USA
123 Commerce Ave, Suite 500
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🇺🇸 Head Office
New York Operations
-
123 Commerce Ave, Suite 500
New York, NY 10001, USA - +1 (212) 555-0110
- newyork@nexatrack.com
- Mon–Fri: 07:00–19:00 EST
Support Hours
Monday – Friday
08:00 – 18:00 EST
Saturday
09:00 – 14:00 EST
Sunday
Closed
Emergency Freight
24 / 7
Checking hours…
FAQ
Frequently Asked Questions
Can't find what you're looking for? Contact our support team directly.
How do I find my tracking number?
Your tracking number is included in your booking confirmation email and on your shipment receipt. It follows the format NXT-YEAR###### (e.g. NXT-20260001). You can use it on our Track Shipment page for real-time updates.
How long does express delivery take?
Our express service guarantees next-day delivery within the continental USA and 2–3 business day delivery to major international destinations including Africa, Europe, and Asia.
What documents are needed for international shipping?
Required documents typically include a commercial invoice, packing list, airway bill or bill of lading, and certificate of origin. Our customs clearance team will guide you through every document needed.
Can I modify or cancel a shipment after booking?
Modifications and cancellations are possible before the shipment is picked up. After pickup, changes may be possible for a fee. Please contact our support team immediately for the fastest response.
Is my shipment insured?
All NexaTrack shipments include basic liability coverage. We strongly recommend declaring your shipment's full value and opting for comprehensive cargo insurance for high-value goods.
How do I download my Proof of Delivery?
Once your shipment is marked as delivered, a POD PDF is automatically available in your customer dashboard. You can also request it from our support team by providing your tracking number.
Ready to Ship?
Start Your Shipment Today
Get a custom quote in under 2 minutes and let NexaTrack handle the rest — door to door, border to border.